Support
We want to hear from you! Have a question or concern you need help with? No problem. Just use the contact information on this page to send an email directly to our customer support team. One of our friendly Customer Care Specialists will get back to you promptly. If you are checking on an order, be sure to include your order number too.
Serving you our customers is not something that we take lightly; it’s a distinction that we honor, cherish and commit every day to “good never being enough, when best is available”, you can be completely assured your trust is something that we will earn, every day.
Nkd Team
CONTACT US
Nkd Underwear
375 Stewart Road Wilkes Barre PA 18706
(201) 383-6962
Email: info@wearnkd.com
HOW WE TREAT YOUR ORDER:
- 1. Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information.
- All orders are typically processed in 1-2 business days.
- After your order is shipped, you will receive an email from us with your tracking number.
SHIPPING POLICY:
Free Shipping for all orders over $20! Orders are shipped USPS and are charged a flat rate of $3.99 per order for one time purchases and $2.99 for monthly subscriptions under $20. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order.
INTERNATIONAL SHIPMENTS OUTSIDE OF THE UNITED STATES:
Orders are sent USPS Economy International and are charged a flat rate of $9.99 per order for one-time purchases and $8.99 for monthly subscriptions. Delivery time is typically within 6-18 business days. You will receive and email with your tracking number. Customers outside of the United States are responsible for any additional shipping import or custom fees applied for shipping internationally.
RETURN POLICY:
We offer a simple 30-day happiness guarantee on all products. If you are not satisfied for any reason, we will refund your money. Please note shipping is not refundable.
PAYMENT OPTIONS:
Credit Cards: Visa, Mastercard, American Express, Discover.
DAMAGED SHIPMENTS:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for a visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
EXCHANGES (IF APPLICABLE)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wearnkd.com
BACK ORDERS:
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.